Introduction

Welcome to our booking platform (the "Platform" or "We"). The Platform allows guests or tenants to perform online bookings or reservations of properties and rooms (the "Service").

This Privacy Policy (the "Policy") outlines our privacy practices regarding the Service, including how your personal information and data are collected, stored, used, and shared. Providing us with your personal information is your choice. While you are not legally obligated to do so, we need it to allow you to use the Service.

We act as data controllers and are responsible for the collection and use of any data you submit or provide through the Service.

Personal Information We Collect

When you submit an inquiry, make a customer service request, or register an account, you may provide contact details such as:

• Name
• Address
• Mobile phone number
• Email address

We may collect your credit card or debit card information when you pay for the Service. This information is collected on our behalf by a payment processor. We may also collect your IP address and bank details when required by property owners.

Additionally, we use cookies and similar tracking technologies to collect information on our website and via email.

How We Use & Share Your Information

We may share your information with third-party service providers to support and provide the Service. Uses of your information include:

• Communicating with you regarding the Service and responding to your requests
• Enhancing security and investigating suspicious activity or policy violations
• Developing new tools, products, or services
• Associating activity across different devices for improved functionality
• Identifying and fixing technical issues
• Conducting data analysis to improve the Service
• Complying with applicable laws and assisting law enforcement when necessary

Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data.
• Correction: Request corrections to inaccurate or outdated personal data.
• Deletion: Request deletion of personal data when it is no longer necessary.
• Withdraw Consent: Withdraw consent to personal data processing, such as marketing communications.
• Data Portability: Request that your data be provided in a portable format or transferred to another data controller.
• Restrict Processing: Request restrictions on data processing in cases of disputes regarding accuracy or usage.
• Object to Processing: Object to processing based on legitimate interest or direct marketing.

If you are unable to exercise these rights using the tools in the Service, please contact us for assistance.

GDPR Compliance

As a data controller, we are committed to protecting and respecting your privacy in compliance with the General Data Protection Regulation (GDPR) 2016/679.

Legal Basis for Data Collection

We collect personal data based on:

• Consent: Data collected through consent forms.
• Contractual Obligations: Data used to fulfill agreements with customers, partners, and suppliers.
• Legitimate Interest: Data used where there is a mutual interest and privacy rights do not override this interest.

Data Retention

We retain personally identifiable information as long as necessary for the purposes outlined above. Once data is no longer required, we may delete it without notice.

Children's Privacy

This Service is intended for users aged 16 and older. We do not knowingly collect information about children under 16.

Use of Cookies

We may use cookies to enhance your experience, improve website efficiency, and support business and marketing activities. Cookies may store information such as web pages accessed, session duration, and IP addresses.

You can block cookies through your browser settings or use options on our website to block marketing cookies. However, disabling cookies may affect your user experience.

Changes to This Policy

We may update this Policy from time to time. We will notify you of any changes through the Service’s interface. Continued use of the Service constitutes acceptance of the updated Policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: Email: helen@boothandsonsproperty.co.uk